Cancellation Policy

At The Theatre Room, we understand that circumstances may change. Our cancellation policy is designed to be fair while considering the custom nature of our products and services. Please review the details below:

Equipment Orders

• Cancellations are only possible before the equipment is shipped or received.
• Once the equipment has been shipped or received, cancellations are not possible due to the custom nature of our home theatre solutions.
• If you need to cancel an order, please contact us as soon as possible to check if the order can still be cancelled.

Installation Services

• Cancellations made more than 72 hours before the scheduled installation date will receive a full refund of any deposit paid.
• Cancellations made within 72 hours of the scheduled installation may be subject to a cancellation fee to cover our preparation costs.
• Once our team has begun work on your project, cancellations are not possible. Any concerns should be addressed with our customer service team.

Consultation Appointments

• Free initial consultations can be cancelled or rescheduled at any time without penalty.
• Paid consultation appointments must be cancelled at least 24 hours in advance for a full refund.

How to Cancel

1. Contact our customer service team as soon as possible to initiate a cancellation.
2. Provide your order number or appointment details.
3. Our team will check if your order or appointment is eligible for cancellation and inform you of any applicable fees or refunds.

We strive to be understanding of our customers' needs. If you have any concerns or special circumstances, please don't hesitate to discuss your situation with us. We'll do our best to find a solution that works for you within the constraints of our policy.

For any questions about our cancellation policy or to request a cancellation, please contact us at raviteja.kom@hotmail.com or call +91 8712500004.